Admin

Operator handbook

Everything needed to run FirewiseHub: onboarding a community, domains and DNS, editing content, volunteers and hours, Firewise renewal, billing, emergency mode, and troubleshooting.

Community settings Email support

Getting started

How the platform is organized and who can do what.

Adding a new community

The end-to-end checklist for onboarding a new subscriber.

Domains and DNS

Connecting, verifying, and troubleshooting custom domains.

Editing community content

What each field controls and how to keep pages current.

Committee and privacy

What is public, what is protected, and what never to publish.

Volunteers and hours

Registration, hour logging, and how hours roll into reporting.

Firewise USA renewal

The annual cycle and the documents you need on hand.

Billing and subscriptions

Plans, checkout, receipts, and changes.

Emergency mode

Using the site during an active incident.

Troubleshooting

Common problems and the first thing to check.

SEO and sharing

How community sites appear in search and on social media.

Operator handbook

Getting started

What is FirewiseHub?

What is the difference between the marketing site and a community site?

Who can sign in, and what can each role do?

How do I reach the admin page for a community?

I signed in but the admin page still says I cannot edit.

Adding a new community

What are the steps to launch a new community site?

Why can't we just use a wildcard *.firewisehub.org?

Which address should I use if I want to scale to many communities?

The subdomain resolves but shows the marketing homepage.

Domains and DNS

What DNS records do I need?

What do the domain statuses mean?

Which domain should be primary?

Do I need to add a subdomain for every community?

Why does my subdomain redirect to firewisehub.org?

It has been days and the domain still isn't active.

Editing community content

What do the fields on the admin settings page control?

How do I add news, events, projects, or documents?

How do I update the dashboard metrics and action plan goals?

What image and file formats should I use?

I saved a change but the public page looks the same.

Committee and privacy

Are committee members' emails and phone numbers public?

What should never be published on a community site?

A committee member left. What do I do?

Volunteers and hours

How do volunteers log hours?

Where do logged hours show up?

Someone entered the wrong hours. Can I fix it?

What counts as reportable volunteer time?

Firewise USA renewal

What does annual renewal require?

Where do the certificate and community map PDFs live?

What should I gather before submitting renewal?

Billing and subscriptions

What does FirewiseHub cost?

What happens after a community completes checkout?

How does a community change or cancel a plan?

Who do I contact about billing or sales?

Emergency mode

What does emergency mode do?

Who should turn it on, and when?

When do I turn it off?

Troubleshooting

The admin page says 'Sign in required' even though I'm signed in.

My changes aren't showing on the public site.

An image or PDF won't load.

Checkout doesn't open when I pick a plan.

What information should I include when reporting a problem?

SEO and sharing

How does search visibility work for each community?

Where is the sitemap?

How do I get a new community into Google?

How do link previews on Facebook look?